Refunds, Returns & Damaged Items

Refunds, Returns & Damaged Items 💜

At Nannas Gifts, we carefully check and pack orders before they are sent. We want you to be happy with your purchase and will work with you if something has gone wrong.

Change of Mind

Please choose carefully. Nannas Gifts does not generally offer refunds or exchanges where you simply change your mind, order the wrong item, no longer want an item, or find the item cheaper elsewhere.

This does not affect your rights under the Australian Consumer Law.

Faulty, Incorrect or Damaged Items

If your order arrives faulty, damaged, broken, or you receive an incorrect item, please contact Nannas Gifts as soon as reasonably possible after receiving your order.

Please provide your order details and clear photographs of the item, its packaging and, where relevant, the shipping packaging. This helps us understand what has happened and resolve the issue as quickly as possible.

Depending on the circumstances and your rights under the Australian Consumer Law, an appropriate remedy may include a repair, replacement, refund or other remedy.

Handmade & Unique Products

Handmade and individually created products may have slight variations in colour, glitter, paint, resin, pattern, placement and embellishments. These variations are part of the handmade nature of the product and are not necessarily considered faults.

However, this does not exclude your rights where a product is faulty, unsafe, significantly different from its description or otherwise fails to meet a consumer guarantee.

UV DTF Wraps, Transfers & DIY Products

Please follow any application or care instructions provided. Nannas Gifts cannot provide a remedy for damage caused by incorrect application, misuse, accidental damage or use of a product in a way it was not intended to be used.

Your rights under the Australian Consumer Law still apply where applicable.

Mystery Products & Games

Mystery Fun products, Lucky Scoops, Premium Balls, Blind Bags, Lucky Dips, Lucky Numbers and Games Night purchases contain mystery or randomly selected items as described in the relevant listing or live sale.

A preference for a different mystery item or design is not, by itself, a fault with the product. Your Australian Consumer Law rights continue to apply if an item received is faulty or otherwise does not meet a consumer guarantee.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.