Shipping policy

Shipping Policy – Nannas Gifts

Nannas Gifts currently ships within Australia.

Shipping Costs

Shipping is calculated according to the total value of your order:

Orders $0.00–$29.99 — $12 shipping
Orders $30.00–$59.99 — $16 shipping
Orders $60.00–$99.99 — $20 shipping
Orders $100.00–$150.00 — $25 shipping
Orders $150.01 and over — $30 shipping

Tracking

Where tracking is provided, customers will receive tracking information once their order has been dispatched.

Processing Times

We aim to prepare and dispatch orders as quickly as possible. Processing times may vary during busy periods, live sales, new releases and promotional events.

Handmade, personalised or made-to-order products may require additional preparation time.

Delivery Times

Delivery times are estimates and may vary depending on your location and the delivery provider. Once an order has been dispatched, delivery delays outside the reasonable control of Nannas Gifts may occur.

Delivery Address

Please check your name, delivery address and contact information carefully before completing your order. Customers are responsible for providing accurate delivery information.

If you notice an error after placing your order, please contact Nannas Gifts as soon as possible. We will try to assist if the order has not yet been dispatched.

Multiple Items

Items purchased together will generally be packaged and shipped together where practical. Larger or heavier orders may require different packaging.

Damaged or Missing Orders

If there is a problem with your delivery, please contact Nannas Gifts with your order number and relevant details so we can assist.

Please refer to our Return and Refund Policy for information about damaged, faulty or incorrect products.

Australian Consumer Law

Nothing in this Shipping Policy limits any rights or remedies available under Australian Consumer Law.